Frequently Asked Questions
What is the status of my order?
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email along with the link to track your order.
Or, you can track the status of your order from your "order history" section on your account page on the website.
Can I change my order?
We can only change orders that have not been processed for shipping yet.
To make changes to your order, please reach out to support by submitting your request via "contact us" form.
How do I cancel my order?
If you wish to cancel your order, you can send an email or call customer support.
How do I add or remove products after placing my order?
Once you have placed your order you will not be able to make modifications on the website.
Please contact our customer support team through 'contact us' form for any modification of the order.
What payment methods do you accept?
You can purchase on our website using a debit, credit card, net banking or UPI.
Additionally, we support Paytm, Amazon Pay, RuPay, PayPal, and other wallets.
You can choose these payment methods at checkout.
Do you accept returns?
Yes, we do accept returns subject to fulfilment of the following conditions:
- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The item should have its original packaging with all the tags etc.
- The return or exchange request is made within 7 days of delivery.
To request for a return, please reach out to support by submitting your request via "contact us" form. A member of our support staff shall respond as soon as possible.
How can I avail a GST invoice?
To avail a GST compliant invoice fill in your Company Name and GST number on the 'Your Cart' page once you have added all the items you need to your bag.
To access the 'Your Cart' page click on the bag animation on the top right of our website.
