Return & Refund Policy

Welcome to TOMAHAWK's Return & Refund Policy

At TOMAHAWK, we want to ensure your satisfaction with every purchase. If you need to return an item, please reach out to us through the Contact Us page on our website or use the chat button located at the bottom right corner. Please include your order number in your message.

Conditions for Returns:

We accept returns under the following conditions:

  • Purchase Source: The item must have been purchased from our official online store,
  • Product Condition: The item must be unused and in its original condition.
  • Packaging: The item must be returned with its original packaging, including all tags and accessories.
  • Timeframe: The return or exchange request must be initiated within 5 days of delivery.

Refund Process:

To initiate the refund process, please follow these steps:

  1. Fill Out the Return & Refund Form: Complete the form available here.
  2. Verification: Our team will verify the issue upon receiving your form submission.
  3. Returning Goods: Once the issue is verified, we will provide our address, and you will need to arrange for delivery of the product back to our warehouse. The cost for delivery is to be incurred by the customer.
  4. Inspection: After the returned product reaches our warehouse, our engineers will inspect the product. After the product passes inspection, we will initiate the refund process. Please note that the inspection process can take up to 30 days.
  5. Refund Amount: You will receive a refund based on the condition of the product. The refund will exclude the delivery charges for returning the product to our warehouse.

Contact Us:

If you have any questions or concerns regarding our Return & Refund Policy, please don't hesitate to reach out to our customer support team via the Contact Us page on our website. We're here to assist you throughout the process and ensure a smooth return experience.

Warranty Policy:

We encourage you to take advantage of our warranty policy, which covers:

  • Armatures and Field Coils for Electric Power Tools
  • Motors for Cordless Power Tools

Products are eligible for warranty up to 6 months after their purchase. For more information, please visit our Warranty Policy page here.

Thank you for choosing TOMAHAWK!