Welcome to TOMAHAWK's Return & Refund Policy
At TOMAHAWK, your satisfaction is our priority. If you need to return an item, please contact us through the Contact Us page on our website or use the chat button located at the bottom right corner. Include your order number in your message.
Conditions for Returns
We accept returns under the following conditions:
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Purchase Source: The item must have been purchased from our official online store, www.tomahawk.tools.
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Product Condition: The item must be unused and in its original condition.
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Packaging: The item must be returned with its original packaging, including all tags and accessories.
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Timeframe: The return request must be initiated within 30 days of delivery.
Refund Process
To initiate the refund process, follow these steps:
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Request: Complete the Return & Refund Form available here.
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Verification: Our team will verify the issue upon receiving your form submission.
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Returning Goods: Once the issue is verified, we will provide our return address. Customers are responsible for return shipping costs unless the product is defective.
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Inspection: After the returned product reaches our warehouse, our engineers will inspect it. This process can take up to 5 business days.
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Refund Amount: If the product passes inspection, we will initiate the refund process. Refunds will be processed to the original payment method within 7-10 business days, excluding the delivery charges for returning the product.
Exchanges
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Defective/Incorrect Items: Free exchange for defective or incorrect items, with return shipping covered by TOMAHAWK.
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Customer Choice: For exchanges due to customer preference, return the original item and place a new order.
Damaged Items
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Reporting: Report any damages or issues within 48 hours of delivery.
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Resolution: We will arrange a return, replacement, or refund as needed.
Warranty Policy
Take advantage of our warranty policy, which covers:
- Armatures and Field Coils for Electric Power Tools
- Motors for Cordless Power Tools
Products are eligible for warranty up to 6 months after their purchase. For more information, please visit our Warranty Policy page here.
Contact Us
If you have any questions or concerns regarding our Return & Refund Policy, please reach out to our customer support team via the Contact Us page on our website. We're here to assist you throughout the process and ensure a smooth return experience.
Thank you for choosing TOMAHAWK!